Implementing and operating an effective complaints process takes commitment, confidence, and leadership. Management needs to foster a culture where complaints are facilitated, and staff are empowered to resolve them. Analysing complaints and feedback enables improvements in products and services, and in the complaints process itself.
https://mortonmccann.com/wp-content/uploads/2020/08/CallCenter.png 675 1200 Steve Rudland https://mortonmccann.com/wp-content/uploads/2019/05/MMC_logo.png Steve Rudland2020-08-14 19:34:482020-08-14 19:39:44Effective Complaints Handling
https://mortonmccann.com/wp-content/uploads/2019/09/DiversePeople_1200x675.jpg 675 1200 Steve Rudland https://mortonmccann.com/wp-content/uploads/2019/05/MMC_logo.png Steve Rudland2019-09-26 11:39:372019-10-04 12:59:07RIP = Relevant Interested Party
Who are your business’s “Interested Parties”? What do they require of you? How do you balance their interests while growing your business?