Climate risk reporting and ISO 14001

UK Businesses must report their climate risks to investors from 2021. The announcement by Chancellor Rishi Sunak means that from 2021, premium listed companies on the London Stock Exchange must include climate-related information in their accounts. Businesses that do not take climate change seriously will find this to be a challenge.   Business still ignoring […]

Effective Complaints Handling

Implementing and operating an effective complaints process takes commitment, confidence, and leadership.  Management needs to foster a culture where complaints are facilitated, and staff are empowered to resolve them.  Analysing complaints and feedback enables improvements in products and services, and in the complaints process itself.

Why an environmental management system is becoming a “must have” for all businesses

Your customers are expecting you to take responsibility for your environmental impact. You need a plan.

STEP – what does your new normal look like?

“The New Normal” is becoming the defining phrase for the recovery post coronavirus.  There’s an emerging agreement that life after this outbreak of coronavirus will be quite different to what it was just a few months ago.   But what does the phrase stand for?   And what does it mean for you? There is the bigger, […]

ISO 22301:2019 – What’s changed for business continuity?

ISO 22301 is the gold standard for business continuity management. ISO (the International Standards Organisation) released a new version of the standard in October 2019. In this article, we’ll take a look at what’s new, what’s changed, and what’s gibe away in the new revision. Less prescription, more discretion There are no new requirements in […]